Welcome to Keidel! Your trust is extremely important to us. We want you to understand what personal information we may collect from you, how we use that information, and the choices you have regarding the use of this information. We take the protection and proper use of your personal information very seriously and are committed to safeguarding it to the best of our abilities. In this policy, personal information means any information by which you can be identified or contacted, such as your name, address, email address, and telephone number. This privacy policy governs your experience on keidel.com. showroom.keidel.com, and m.keidel.com, unless otherwise indicated.

Information We Collect

We collect personal information when communicating or interacting with you through Keidel.com and/or our stores. Some examples include:

  • creating a wish list account on our website showroom.keidel.com
  • when you contact us with a comment, question or complaint via info@keidel.com or through our “Contact Us” form
  • requesting a catalog or other content and communications from us
  • subscribing to our email newsletter or other communications from us
  • applying for an account with us
  • interacting with our websites or mobile site
  • when you participate in any of our programs such as contests, sweepstakes, surveys, designer programs, etc.
  • when you apply for employment which may include your social security number
  • working with our salespeople who assist you with your plumbing, lighting, cabinetry, appliance, or PVF needs and purchases

How We Use Your Information

We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services, and experience. We may collect and use your information to provide you products and services; process and respond to your application for current or future career opportunities; process account requests; to respond to your comments, questions or complaints; determine your satisfaction with our programs and service; and to send you marketing communications and other information you have chosen to receive regarding our products, services, or events.  

How We Share Your Information

To best serve you, Keidel may share your personal information with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, and sweepstakes. Service providers, third parties who perform services on our behalf, are prohibited from using your information in any manner other than in helping us to provide you with the products and services available from Keidel. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights of Keidel or others. We may also disclose your personal information when you ask us to do so or when we believe it is required by law.

Cookies, Web Beacons, and Other Technologies

Our website uses cookie and web beacon technology. We use cookies and web beacons to identify your device, distinguish you from other visitors, record your IP address, understand how you use our site, and identify the name of the website from which you linked to Keidel. This information helps us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Information obtained through cookies and web beacons may be shared with or obtained by service providers acting on our behalf. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A session cookie expires when you end your session. A persistent cookie  stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a graphic image and is used in conjunction with a cookie. When you visit our website, we may use both a session and a persistent cookie. This cookie may contain information that is used to track your usage of our website. A web beacon allows us to capture certain additional types of information about a visitor’s actions on a web site, such as a visitor’s cookie number, the time, date, duration and number of page views, and a description of the page where the web beacon is placed.  You can disable cookies at any time by accessing your browser settings.

Third-Party Advertising

We use third-party service providers to serve advertisements on our behalf across the Internet. These advertising service providers may collect non-identifiable information about your visits to our website, and your interactions with our products and services. Such non-identifiable information does not include your name, address, email address or other personal information. The information is collected through the use of cookies and pixel tags, which are industry-standard technologies used by many websites. You may manage your third-party advertising preferences by visiting Google’s opt-out browser add-on.

Links to Other Websites

Websites provided by Keidel may include links to other Internet sites, content, or videos (embedded or direct links) maintained by third parties (linked sites). Keidel provides linked sites to you solely as a convenience, and the inclusion of linked sites does not necessarily imply endorsement by Keidel of the linked sites. You access linked sites at your own risk and by accessing them you leave Keidel’s website. Linked sites are not under the control of Keidel and we are not responsible for the contents of any linked site, including the privacy policies or tracking technologies they may use.  

Social Media

Keidel invites you to socialize and share your inspiration, ideas, and purchases with your friends using Social Media tools including Facebook, Twitter, Pinterest, and Houzz. If you choose to use these tools, you may be sharing certain profile elements. This sharing is subject to each social media program’s privacy policies.

Children’s Privacy

Keidel will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you are under 13 years old please do not provide your information on our website. If we become aware that an individual is under the age of 13 and has submitted any information to Keidel for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

Business Transitions

As we continue to develop our business, we may undergo a business transition such as acquiring another company, merging with an existing company, or selling a portion of our assets. In such transitions, customer information may be one of the business assets that is transferred or acquired by a third party. In the unlikely event that Keidel Supply Company, Inc. or substantially all of its assets are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your personal information can continue to be used as set forth in this privacy policy.

Policy Changes

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.   If you have questions regarding our privacy policy please contact us at:

Keidel Supply Co., Inc.
1150 Tennessee Avenue
Cincinnati, OH  45229

Updated 1/18/2021